1. Introduction
These Terms govern the use of [www.growex.agency](http://www.growex.agency) and all services offered by Growex, including website development, digital marketing, and automation services. Using the website or services constitutes acceptance of these Terms.
2. Revision Policy
Revisions are provided based on the selected service package. Clients may request revisions to ensure satisfaction, provided the original concept remains unchanged. Standard turnaround is 48 hours.
3. Fair Usage Policy
Revisions are provided to ensure complete client satisfaction. Adjustments and refinements are made as needed to achieve the desired outcome.
4. Refund Policy
Refunds are processed as follows:
Full refund, less 10% processing fee, if cancellation is requested within 24 hours of order placement, provided no work or revisions have been delivered.
Refunds of 66% or 33% apply depending on timing of cancellation relative to initial delivery.
No refunds after final files are delivered, website deployment, or storyboard completion for animations.
Automation services are non refundable after initial setup and delivery.
Refund requests must be communicated via support channels with valid reasons. Design and automation rights for refunded work revert to Growex.
5. Account Management
Clients are responsible for monitoring their account portal for updates, revisions, and communications.
6. Third Party Services
Automation workflows may involve third party platforms. Clients agree to comply with third party terms and policies.
7. Customer Support
Reliable support is provided to ensure all client questions and concerns are addressed promptly.
8. Quality Assurance
Services follow client specifications.Automation setups are tested to ensure functionality and performance.Revisions and adjustments are provided to achieve client satisfaction.
9. Delivery Policy
Design and automation files are delivered through the account portal.Rush delivery options may be available for urgent projects.
10. Communication Policy
Official communications are only recognized through company provided email addresses or phone numbers listed on the website.
11. Intellectual Property & RightsCompleted work remains the property of Growex until full payment and project completion.Clients are responsible for copyright registration of final designs or automation workflows.
12. Updates to Terms
Updated Terms will be posted on the website and take effect immediately.
13. Contact Information
Email: [info@growex.agency]